Epsilon Support Plans
Epsilon Support Plans aim to enhance customer satisfaction, increase return on investment, and minimize downtime. These plans are offered for a term of 1 year, 2 years, or 3 years. The 1-year plan comes with the standard 12-month warranty, while the 2nd and 3rd year plans include an extension of the warranty period.
Benefits
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Direct phone lineYou’ll have phone access to certified Epsilon experts during business hours. |
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Priority email & online chat supportReceive quick and helpful assistance from BCN3D’s team of dedicated agents, providing a response time of less than 24 hours. |
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Remote TrainingIncrease your team’s efficiency by scheduling a private remote training session. Get expert advice one month after installation to ensure a smooth integration process. |
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Extended warrantyEnjoy greater peace of mind by purchasing a 2 or 3 year plan, which includes an extended warranty for your printer. |
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Maintenance KitMaximize the performance of your printer with the Epsilon Support Plan, which includes a Maintenance Kit equipped with all the necessary tools you need for continuous optimal performance! |
Plans
Basic Plan
Included with the printer
- Email & online chat support (response time 48-72h)
- 1 year warranty (worldwide)
Epsilon Support Plan
1 year
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 – 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 1 year warranty (worldwide)
Epsilon Support Plan
2 years (Incl. Extended Warranty)
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 – 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 2 years warranty (worldwide): 1 standard year plus 1 extended year.
Epsilon Support Plan
3 years (Incl. Extended Warranty)
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 – 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 3 years warranty (worldwide): 1 standard year plus 2 extended years.
FAQs
Can you purchase a Support Plan after you purchase a 3D Printer?
If you decide not to purchase an Epsilon Support Plan right away, you have a 30-day window after activating your printer to do so. Once your plan has expired, it is not possible to extend it. This means it’s best to purchase multi-year plans upfront, so that you’re covered for the entire period you need.
I have a Support Plan, how can I schedule my hour with a BCN3D Applications Engineer?
Please visit this website and schedule it. Remember that it should be done 1 month after installation.
What are the warranty terms if I purchase a plan with an extended warranty?
The 2nd and 3rd Year warranty terms are subject to the same conditions detailed in the standard 12-month warranty document. Find the warranty details here.
| Plan Duration | 1 Year, 2 Years, 3 Years |
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Professional packing and fast shipping
Due to our longstanding partnership with UPS FedEx DHL and other major global carriers, we are able provide a range of shipping options. Our warehouse staff is highly trained to package your goods exactly as per the specifications we offer. Before shipping the goods are carefully inspected and secured. Everyday we deliver thousands of packages to customers from all over the world. This is a testament to our commitment to be the largest online retailer worldwide. The warehouses and centers for distribution are situated in Europe and the USA.
Orders with more than one item are given processing time for each item.
Before shipping, we will conduct a thorough inspection of the items you've ordered. Currently, most orders are shipped within 48-hours. Expected delivery time is between 3 and 7 days.
Returns
The stock is dynamic and we do not fully manage it because of the fact that multiple stakeholders are involved, including our factory and warehouse. The actual levels of stock can change at any moment. It's possible that the stock may run out after your order has been placed.
The policy is 30 days. If you haven't received the product within 30 days, we are not able to issue a refund or an exchange.
For your item to be returned, it must be unopened and in the same state as you received it in. It must also be in the original packaging.
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